Terms and Conditions
Booking
The Holiday Contract
A contract between you and Newmans Holiday Homes is made when either of the following “booking conditions” are met:
- We accept your booking and deposit payment by issuing written confirmation or
- When booking by telephone or online, we inform you that your booking is confirmed.
The contract binds you and all the members of your party. It is your responsibility to ensure that all members of your party accept these terms and conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract, and loss of the booking.
Who can make a booking?
The holidays we offer have been designed with families and couples in mind. Therefore, bookings by persons 21 years of age or under are not accepted unless they are a family booking. There may also be restrictions on bookings for ‘singles groups’ consisting of all male or all female people. However, we may apply discretion in certain circumstances. We therefore reserve the right to retain the keys for accommodation if this condition is contravened. We also reserve the right to decline or terminate a booking where we feel that the comfort of our guests may be put at risk.
Conditions of booking
We cannot accept more than a total of 8 people (adults, children and babies included) inside a 3 bedroom caravan. Also, a 3 bedroom caravan is the only accommodation available for parties of more than 6 people (adults, children and babies included).
- Parties must agree to keep noise at night to an absolute minimum
- Parties must agree not to abuse the park in any way, and use the bins provided for litter at all times
- Parties must agree to keep to the speed limit of 10mph at all times, to use the car parks where provided, and not to drive on the grass in wet conditions
- Parties must agree to abide by the club regulations
- Parties must agree to be bound by any relevant conditions of booking imposed by the park which relate to use of the park and its facilities.
The booking is a contract between Newmans Holiday Homes and you, the Hirer. The park accepts no responsibility (specific or implied) for the booking or the accommodation provided. Should any maintenance or repairs be necessary to the holiday home during your stay, that undertaking will be carried out by Newmans Holiday Homes where possible.
How to make a booking
Bookings can be made either on our website or over the phone with our team on 01395 224066.
Our opening hours are:
Monday: 10:00 -17:45
Tuesday – Saturday: 9:05 – 17:30
Price differences
All pricing is subject to promotional availability at the time of booking. We guarantee that the price shown on your confirmation letter is the amount payable by you. We reserve the right to raise or lower our break prices and other charges on our website at any time before booking.
Prices will fluctuate based on the demand for that particular holiday, grade of accommodation or particular park area. Therefore, when calling or going online prices may change. Any quotation obtained prior to booking is subject to change.
Special offers and promotional codes are subject to availability at the time of booking and may be withdrawn at any time. These offers only apply to the promotional period stated and cannot be combined with any other offers.
Accommodation Care and Respect Bond and Damage Waiver
We request an Accommodation Care and Respect Bond to be held for all parks that we operate on.
The Accommodation Care and Respect Bond will be refunded in the same manner it was paid for, 7 days after the guest’s departure providing there is no loss or damage and that the accommodation is left clean and tidy. If there should be damage over and above the deposit held, you as the guest authorise Newmans Holiday Home to take the additional monies to carry out the work from the bank or credit cards used to book/pay for the holiday.
Should the accommodation not be left in a satisfactory condition (clean and with no damage made), pictures will be taken and we reserve the right to hold the deposit to cover the cleaning /maintenance costs.
For groups under 25 years old or for same sex bookings, we may request a damage waiver per person. The damage waiver can be paid by card prior arrival. Our Accommodation Manager will check the unit together with the group both at arrival and departure. The damage waiver will be refunded in the same manner it was paid for, as soon as the unit was checked upon departure.
If the card on the booking has expired or is unusable due to criminal activity, the refund will be in the form of a BACs transfer. We will require a bank account and sort code, confirmed in writing via letter or from the same email address as registered on the booking.
Deposits
Should you book more than eight weeks prior to the arrival date you will be required to pay a £50 deposit for bookings up to 7 nights and £100 for bookings of 8 nights or more to secure the unit. The deposit is non-refundable and non-transferable to alternative people, dates or accommodation. Should you book less than eight weeks prior to the arrival date, you will be requested to pay the balance in full when booking.
What’s included and what isn’t
The price you pay includes gas and electricity. Also, all cooking items, crockery and cutlery are provided. Quilts and pillows are supplied; bed linen can be purchased for other grades. Iron and ironing board are provided. Please bring washing up items, towels, toilet rolls, toiletries, hair dryers and your personal holiday belongings. Please note we do not provide toasters, due to them tripping the electric supply to the caravan.
Passes are included in your booking price. Passes allow access on to the holiday park, entrance to the entertainment complex and to the indoor and outdoor swimming pools.
Certain facilities and activities on park are subject to an additional cost or refundable deposit and some facilities may be restricted off-peak. Guests are welcome to use their own sports equipment, or can hire equipment at the Park for a nominal charge.
Parks with more than one evening entertainment venue may provide entertainment in one venue only at a certain time of the year. During some of these periods, the park may provide evening entertainment at weekends only, although bars will be open during the week. Also, venue opening hours may be reduced; this will be at the park owner’s discretion.
Dress codes do apply to the evening entertainment venues, access will be declined if inappropriately dressed, i.e. beach shorts & vests.
Errors
While every effort is made to avoid any errors, mistakes can happen. Please check and query the details and price of your chosen holiday at the time of booking, as some errors cannot be rectified.
What you need to know when making a booking for next year.
Although very rare, it is possible that the owner of the caravan or lodge you are booking may request your chosen dates for their own use or may decide to sell or upgrade their caravan. All bookings made for next year, in advance, will be confirmed by the end of November this year.
Should the owner not accept your dates, or should the owner decide to sell the caravan, Newmans will offer you an alternative caravan or lodge of the same grade wherever possible. If same grade is not available, you will be offered the option to upgrade or down grade accordingly, a charge or credit will apply where applicable, or if you don’t find any of the alternatives suitable, you will be entitled to a full refund. If the owner decides to upgrade the caravan, you may be requested to pay a price difference to remain in the same unit or can be offered alternative accommodation of the same grade when originally booked wherever possible.
Our guarantee: If you are not completely satisfied with any proposed alternative caravan or lodge for your requested dates, you will be entitled to a full refund of any monies paid, including any cancellation plan fees paid.
Extras
Cancellation Plan
We strongly recommend that you take out our Holiday Cancellation plan which covers you and your holiday party if you cancel your holiday. Our Holiday Cancellation plan can only be added at the point of booking your holiday, at an additional cost. Regretfully the cancellation plan cannot be added to the booking after it has been made. The Holiday Cancellation plan will take effect from when the full balance has been paid on its due date, if the booking is cancelled prior to the due date the deposit and plan fee will not but refunded but any additional monies paid will be.
The Cancellation Plan covers your booking in the event that any member of your party is unable to travel due to:
- Sickness *
- Redundancy
- Jury service.
Proof in the form of a Doctor's Certificate, employers or court notification will be required in writing by recorded delivery prior to your confirmed holiday start date.
Once covered by our Cancellation Plan and falling within the categories above, you will be entitled to a full refund of all money paid subject to an administration charge of £50 per week booked plus the plan fee. If your cancellation occurs within 48 hours of your holiday start date, the refund will be limited to 30% of the total holiday cost. Please also note the sliding scale of money payable under the Cancellation Plan below for reasons other than those shown above.
If you have the Cancellation Plan and need to cancel for reasons other than stated above, you will incur the following cancellation charges in line with the sliding scale shown below, which covers the cost and expenses which we incur as a result of your cancellation.
| Length of time | Cancellation Charge |
|---|---|
| 56-days or more | Deposit and cancellation plan fee |
| 43-55 days | 30% of the total holiday cost |
| 42-29 days | 50% of the total holiday cost |
| 28-8 days | 90% of the total holiday cost |
| 7 days or less | 100% of total holiday cost |
* Exclusion to cover:
Refunds would not be applicable should your sickness be related to, or associated with an actual or likely epidemic or pandemic or the threat of an epidemic or pandemic. ‘Epidemic’ is a sudden development and rapid spreading of a contagious disease.
Passes
Passes are included in your booking price. Passes allow access on to the holiday park and entrance to the entertainment complex, indoor and outdoor swimming pools.
Certain facilities and activities on park are subject to an additional cost or refundable deposit and some facilities may be restricted off-peak. Guests are welcome to use their own sports equipment, or can hire equipment at the Park for a nominal charge.
Parks with more than one evening entertainment venue may provide entertainment in one venue only at a certain time of the year. During some of these periods, the park may provide evening entertainment at weekends only, although bars will be open during the week. Also, venue opening hours may be reduced; this will be at the park owner’s discretion.
Dress codes do apply to the evening entertainment venues, access will be declined if inappropriately dressed, i.e. beach shorts & vests.
Linen
Bed linen can be supplied at additional cost.
Cots, Highchairs and Bed guards
Cots, highchairs and bed guards are available to hire. A deposit will be required when booking for renting these items.
The hired goods will be conveniently placed in the caravan ready for your arrival.
A maximum of 2 travel cots can be accommodated in a holiday home. Please note that only one cot can be accommodated in caravan living areas if the pull out bed is not being used.
Dogs
Accommodation for dogs is available. We will allow a maximum of 2 dogs per caravan, however there will be a charge per dog plus a refundable deposit of £50. The dog/s can be added through the booking process.
Please note, under no circumstances are dogs allowed in holiday homes not appointed “Pet Friendly”. Any booking found to be accommodating a dog will result in your holiday being terminated without refund or you will be charged for deep cleaning the holiday home at a cost of £150.
Dogs must be kept on a lead and under control of a reasonable person at all times, and that dogs must not be allowed to foul the park. (Dog walk areas are provided.) Certain breeds of dog are not permitted. Please check with the park for details.
Payments
Payments can be made by Debit or Credit cards. There is no additional charge for paying with a credit card. We are sorry but we cannot accept cheques, postal orders or American Express Cards payments.
Please note: deposits and full payments are non-refundable or transferable to alternate dates or accommodation.
Deposits are deducted from the full amount, £50 for 7 nights or less, £100 for 8 nights or more, leaving a balance payable 8 weeks before the start of the holiday. This date is clearly shown on your holiday acknowledgement as balance reminders will not be sent. The balance remaining will be taken automatically from the original card used to pay the deposit, eight weeks prior to your holiday start date.
You can pay the outstanding balance by setting up the Easy Payment Plan or by calling our office on 01395224066 any time and pay any amount of your choice.
Bookings made within 8 weeks of the holiday start date are payable in full.
Easy Payment Plan
Newmans FREE Easy Payment Plan is a new and optional customer payment program offered to ALL that holiday with Newmans. The Easy Payment Plan makes budgeting for your well-deserved holiday more flexible because it lets you pay in either weekly or monthly instalments.
The advantage of Newmans Easy Payment Plan is that you are able to spread the cost of your holiday over several weeks or months. Until now, you either had to make either one single payment at the time of booking, or, pay a deposit at the time of booking, and then the complete balance 8 weeks before your holiday. Now, whether you book online or on the telephone, you will have the option of using the Newmans FREE Easy Payment Plan, providing there is still time to set it up before your arrival date. So, choose either a monthly or a weekly easy payment plan:
Weekly: You pay an initial holiday deposit via credit/debit card, choosing any deposit amount you like between £25 (per week booked) and £250. You also choose an amount to be paid every Friday until either the balance due to Newmans is paid for in full, or it is 8 weeks before your arrival date, at which point any remaining balance is charged to your credit/debit card in the normal way. Note that the first week's payment will always be at least 7 days after the date you book (e.g. book on a Friday, and your first weekly payment will be taken 7 days later on the Friday following your booking). Bookings made on any day other than Friday will have the first week's payment taken on the second Friday following your booking (e.g. book on a Saturday, Sunday, Monday, Tuesday, Wednesday or Thursday, and your first weekly payment will be taken on the second Friday following your booking).
Monthly: You pay an initial holiday deposit via credit/debit card, choosing any deposit amount you like between £50 (per week booked) and £250. You also choose an amount to be paid on the 1st of each month until either the balance due to Newmans is paid for in full, or it is 8 weeks before your arrival date, at which point any remaining balance is charged to your credit/debit card in the normal way. Note that bookings made up to and including the 21st of the month will have the first month's payment taken on the 1st of the following month (e.g. book 21st January and your first monthly payment will be taken on the 1st February). Bookings made on the 22nd or later in the month will have the first month's payment taken on the 1st of the second month after booking (e.g. book 22nd January and your first monthly payment will be taken on the 1st March).
Please Note: The Easy Payment Plan is FREE! We are not charging anything extra to cover the extra administration involved. We hope you find this service helpful in budgeting for your holiday. Unfortunately we are unable to process SOLO, MAESTRO or SWITCH cards automatically on our Easy Payment Plan. However, if you do have one of these cards and would like to pay a sum each week or each month then you can call us with your card details at your convenience and we will take your requested amount.
Failure to pay by the due date
If the balance is not received by the due date, the holiday will be treated as a cancellation and any amount already paid will be forfeited.
Confirmation Letter
Once you have made your booking, a booking e-mail will automatically be sent to the e-mail address you have provided on the booking. This will confirm your booking and show the remaining balance, which is to be paid no later than eight weeks before your holiday.
When the outstanding balance is paid in full you will receive a Holiday Confirmation Letter. Please read and keep your final confirmation safe as this will have a map to show your location on the park along with important information and contact number.
Please thoroughly check your Holiday Confirmation Letter and contact us immediately if you have any queries as some errors may not be rectified at a later date.
Data Protection
Your privacy is important to us. We value the trust you have placed in us, and are committed to protecting and safeguarding any personal data you give us.
When you make a booking, you are asked for your name, e-mail address, home address, telephone number, payment information, the names of guests sharing the caravan with you and your preferences for your stay. This information will be used to complete and administer your online reservation including guest reviews, account administration and marketing activities.
Any personal information you give to us is strictly confidential and will be processed in accordance with the UK Data Protection Act 1998. The only information that will be shared with the park is you first and last name, address, contact details and the party members of your booking.
We will not pass any information on to any third parties for marketing purposes except for law enforcement and other governmental authorities in so far as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.
Changes to your booking
Should you wish to make a change after your booking is confirmed, such as the number of guests or to add passes, we will always try to meet your request. This is possible by either calling our office on 01395 224066 or sending an e-mail to enquiries@newmansholidayhomes.com
However, we do not transfer accommodation once the full balance has been paid. Substantial changes, such as a different location or dates, will be treated as a cancellation (see below).
Any changes which result in the holiday being cancelled within 8 weeks of the arrival date may result in no refund being due. If you have purchased the Holiday Cancellation Insurance any refund will be subject to the sliding scale shown. If you have purchased your own holiday cover then please liaise with your provider.
If we move or cancel your booking
Although EXTREMELY rare, there are some situations that are out of our control, causing us to make changes to your holiday due to the owner selling the caravan for example.
Should this happen, we will do our best to inform you as soon as possible and offer you a same grade accommodation for the same price. Same grade does not mean same location.
If same grade units are not available, we can offer you a lower grade unit and refund you the price difference or a higher grade unit but we will ask you to pay for the price difference.
If none of the alternatives offered are suitable for you and your party, we will offer you a full refund.
Cancelling your booking
Should you wish to cancel your holiday more than eight weeks prior to the arrival date you will be charged an Admin fee of £50 but will be refunded any other amount you have already paid.
If you choose to cancel within eight weeks of your arrival date, NO REFUND WILL BE GIVEN ON ANY AMOUNT PAID.
Should you wish to cancel your holiday after the payment is due in full (eight weeks before your start date) and have not paid in full, you will be liable for 40% of the remaining balance. This amount will automatically be taken from the original card used to pay the deposit, or any new card details supplied by you, the customer.
To cancel your holiday please call 01395 224066 and inform one of our Holiday Administrators. YOU MUST also notify us in writing. This should be sent via e-mail or recorded delivery, as your cancellation will not take effect until we receive the written confirmation.
Leaving earlier?
If you choose to end your holiday sooner than the departure date, you will not be entitled to any refund consequent to the number of days you vacated earlier.
While on Park
Arrival and departure times
Accommodation is generally available from 3.30pm - please check the check-in time on your booking confirmation but it may be necessary to delay your check-in time if we see fit without offering any compensation.
Entertainment passes for your party are available to collect from reception on the day of your arrival. If you are looking to arrive after 6pm, please contact our office for reception opening times. Should you require additional passes for guests not named in your party, they can be purchased at reception. A key safe code to open the box will be texted to your mobile at 11am on the day of your arrival. At your allocated check-in time, make your way to your accommodation, where you will find your key in a key safe box positioned on the veranda or post.
The Accommodation team are available up to 6pm, but should you plan to arrive later, you are required to contact the office by calling 01395 224066. Please do not try to enter the caravan before your check-in time.
You are required to vacate your accommodation by 9.30 to 10.00am on your departure day. Failure to vacate on time will result in an additional charge of £10 per hour.
The caravan must be left in a clean and tidy condition. The hirer is responsible for all members of the party and must make good any losses, breakage, or damage done to the caravan or its contents during their stay.
Unless Newmans is previously notified, accommodation unclaimed by 10.00am on the day following your holiday start date will be treated as a cancelled booking.
Holiday home occupation
Occupation of accommodation and use of facilities is strictly limited to those named on the booking. If this legal requirement is not met, the booking will be terminated and you will be asked to leave, with no refund available.
Health & Safety
Any accidents or injuries happening to you or one of your party members, needs to be reported immediately to Reception and an Accident form needs to be filled in.
We want to maintain a safe and secure environment for you and your family and may ask for your identification on arrival. We don’t knowingly allow anyone to use or visit the park who is a convicted child sex offender, subject to the notification requirements of the Sexual Offences Act 2003, or subject to a Risk of Sexual Harm Order or Child Abduction Notice.
Care of facilities
Please treat your holiday accommodation and Park facilities with care so that others may continue to enjoy them. We ask that you report any accidental damage to Newmans immediately, so that we can make a repair or replacement. The accommodation is inspected at the end of every stay and any loss or damage may be charged for. We reserve the right to enter your accommodation under exceptional circumstances, or for emergencies.
Smoking Policy
All our units are smoke free, so it is strictly forbidden from smoking in all holiday accommodations. Any damage due to smoking will be charged to the guest accordingly. However, we cannot guarantee that the units have been completely non-smoking.
Motor Vehicles
Parties must agree to keep to the speed limit of 10mph at all times, to use the car parks where provided and not to drive on the grass in wet conditions.
Electric scooters, hover boards etc
We are unable to permit these types of equipment to be operated on the resort's roads. They are often ridden at great speed and without due consideration to other pedestrians or vehicles. They also appear from blind spots, tight bends or from behind caravans and we have had several incidents. Those seen using this equipment will be asked not to use it on the resort. Should the user be reminded again, the park will have no alternative other than to terminate their stay at the resort. Standard bikes and scooters are welcome and we ask them to be used in conjunction with the Highway Code and under parental supervision.
Complaints
Should you have a concern or problem with any part of your holiday whilst on Park, you must report this to Newmans Holiday Homes at the office or by phone straightaway. This provides the team the opportunity to rectify any issue immediately.
Although we will do our best to deal with your complaint as soon as possible, no money will be given as a refund against your holiday.
If you feel that the reported matter has not been dealt with accordingly, please inform our Newmans Holiday Homes office, 72 Cranford Avenue, Exmouth, Devon, EX8 2QF in writing within 7 days of returning from your holiday. Our response to your concerns will be replied to within 28 days.
Unfortunately, any refund or compensation claim cannot be dealt with after the holiday has taken place and any claim may be rejected if a report has not been filed with Newmans Holiday Homes prior to departure.
Newmans Holiday Homes will not tolerate any anti-social behaviour towards its employees. Any such behaviour entitles us to terminate your holiday on the spot, without offering you any refund.
Lost property
If you leave property in your accommodation after leaving, whilst we will endeavour to do everything within our remit to return the item, we cannot be held responsible for any loss or damage. Return of lost property will incur a minimum charge of £10.
Damages/ Additional Cleaning
Should any damage be caused or the caravan / lodge require in depth cleaning upon your departure, this will be chargeable direct to the named hirer and will be deducted from the Accommodation Care & Respect Bond.
Any damage will be logged and photographs will be taken to assist Newmans Holiday Homes with any claim against the hirer. An initial charge will occur and you will be required to make this payment before departure to cover extra costs. Should the charge on departure not be sufficient to cover the extra cleaning or damage caused the hirer will be required to pay the outstanding balance which we must receive within 14 days to avoid legal action being taken. PLEASE NOTE: Photographs are ALWAYS taken and kept on file should any claim be disputed.
Unacceptable behaviour
We reserve the right to terminate a holiday without compensation, where unreasonable or anti-social behaviour caused by those people named on the booking or their guests impairs the enjoyment, comfort or health of other guests.
Limitation of liability
We cannot accept liability for any injury, loss or damage suffered by you or any other member of your party, unless there was a wilful default or negligence by us, our employees or our agents.
We also cannot accept responsibility or pay compensation if we are required to change or cancel your booking due to events out of our control (Force Majeure). Examples of, but not limited to, park closure, industrial disputes, natural disasters, epidemic, pandemic, threatened terrorist activity, fire, technical problems, loss of utility supply and bad weather.
Claims may be reduced or rejected if we have not been given the opportunity to put matters right or to investigate it. Any liability is limited to the total cost of the holiday amount paid as per your final Holiday Confirmation Letter from Newmans Holiday Homes.